Booking, Payments, Cancellation and Refund Policy
Effective Date: December 2, 2025
Company Name: Fine Grain LLC
Company Address: 75 E 3rd St, Sheridan, WY 82801, United States
Website: https://www.branislavnenin.com/
Email: kontakt@branislavnenin.com
1. Scope and Purpose
This Booking, Payments, Cancellation and Refund Policy governs the commercial and
operational terms applicable to all photography services provided by Fine Grain LLC.
This Policy applies to all clients, projects, sessions, packages, and engagements unless
explicitly agreed otherwise in writing.
This Policy forms an integral part of the Terms of Service and is binding upon
confirmation of a booking.
2. Booking Process and Confirmation
All services are provided by appointment only.
A booking is considered confirmed only when one or more of the following conditions
are met, as specified by the Company:
Written confirmation is issued by the Company
A booking invoice is issued and accepted
A required deposit or full payment is received
Verbal discussions, preliminary emails, or availability checks do not constitute a
confirmed booking.
The Company reserves the right to decline or postpone bookings at its discretion.
3. Deposits and Advance Payments
Certain services require a non refundable deposit to secure the booking date.
Unless otherwise stated in writing:
Deposits secure the agreed date and time
Deposits are applied toward the total service fee
Deposits are forfeited in case of late cancellation or no show
Failure to pay required deposits within the specified timeframe may result in automatic
release of the reserved date.
4. Fees, Pricing, and Taxes
All prices are communicated prior to booking or included in written proposals or
invoices.
Prices are exclusive of applicable taxes, duties, or governmental charges unless
explicitly stated otherwise.
Clients are responsible for any taxes applicable in their jurisdiction, including VAT or
similar taxes where required by law.
5. Payment Methods
The Company accepts payments through secure third party payment systems, which
may include:
Credit and debit card payments
ACH transfers
Wire transfers
Online payment processors such as Stripe
Accepted payment methods may vary depending on location, project type, or invoice
terms.
The Company does not store full payment card details.
6. Payment Deadlines and Non Payment
Invoices must be paid according to the due dates stated on the invoice.
The Company reserves the right to:
Suspend services
Withhold image delivery
Cancel bookings
in cases of late or non payment.
Additional administrative or recovery fees may apply where legally permissible.
7. Client Responsibilities on the Day of the Session
Clients are responsible for ensuring that:
Participants arrive on time
Locations are accessible and prepared
Necessary permissions and access are secured
Decision makers or authorized representatives are available where required
Delays caused by the client, participants, or third parties reduce available shooting time
and do not entitle the client to refunds or extensions.
8. Cancellations by the Client
Cancellation requests must be submitted in writing.
Unless otherwise agreed in writing, the following applies:
Cancellations made more than 7 calendar days before the scheduled session
may be eligible for rescheduling, subject to availability
Cancellations made within 7 calendar days of the scheduled session result in
forfeiture of the deposit
Same day cancellations are treated as no shows
The Company may, at its discretion, consider exceptional circumstances supported by
documentation.
9. Rescheduling by the Client
Rescheduling requests must be submitted in writing.
Rescheduling is subject to availability and must be confirmed by the Company.
Multiple rescheduling requests may result in additional fees or forfeiture of deposits.
Rescheduled sessions must occur within a reasonable timeframe as determined by the
Company.
10. No Shows
Failure to appear at the scheduled time without prior written notice constitutes a no
show.
In such cases:
All fees paid are forfeited
The Company has no obligation to reschedule
Additional bookings require a new agreement and payment
11. Cancellations or Rescheduling by the Company
The Company reserves the right to cancel or reschedule due to circumstances beyond
reasonable control, including illness, equipment failure, travel disruption, or force
majeure events.
In such cases, the Company will make reasonable efforts to:
Reschedule the session
Provide an alternative solution
Refund fees paid for services not yet rendered
The Company shall not be liable for consequential or indirect damages arising from
such cancellations.
12. Refund Policy
Refunds are not guaranteed and are assessed on a case by case basis.
Unless otherwise required by law:
Deposits are non refundable
Services already performed are non refundable
Dissatisfaction based on subjective preferences does not constitute grounds for a
refund
Refunds, where approved, are issued using the original payment method.
13. Chargebacks and Payment Disputes
Clients agree to contact the Company before initiating chargebacks or payment
disputes.
Unjustified chargebacks may be treated as a breach of this Policy and the Terms of
Service.
The Company reserves the right to submit documentation to payment processors to
contest chargebacks.
14. Force Majeure
Neither party shall be held liable for failure or delay caused by events beyond
reasonable control, including natural disasters, governmental actions, pandemics,
power outages, or transportation disruptions.
In such cases, rescheduling will be prioritized where possible.
15. Policy Modifications
Fine Grain LLC reserves the right to modify this Policy at any time.
Updated versions will be posted on the website with an updated Effective Date.
Continued use of services after updates constitutes acceptance of the revised Policy.
16. Contact Information
For questions regarding this Policy, please contact:
Fine Grain LLC
75 E 3rd St, Sheridan, WY 82801, United States
Website: https://www.branislavnenin.com/
Email: kontakt@branislavnenin.com